Managing Risk & Cost in Remote Support Product Selections

Moderator:
Hello everybody and thank you for joining us for today's SSPA web cast, Managing Risk and Cost in Remote Support Product Selection. I'd like to introduce today's first presenter, SSPA's Vice President of Research, John Ragsdale. John, take it away.

John Ragsdale, VP of Technology Research for AFSMI, SSPA & TPSA:
Thank you Sean. Hello everyone and welcome to this SSPA webcast, sponsored by Bomgar Corporation. Our topic today is Managing Risk and Cost in Remote Support Product Selection. I've been doing webcast for the SSPA for almost two years now and we talked a lot about remote support in previous webcasts, and we always get a lot of questions in about security and risk and concerns from IT around data access. So I'm thrilled that we're going to be drilling down into that a little more today and I think that we'll be getting some lively questions in from the audience.

So my name is John Ragsdale, I'm Vice President of Research for the SSPA. I'm joined on today's webcast by Clarence White, CIO for the Salvation Army and Nathan McNeill, Vice President of Product Strategy for Bomgar Corporation. Thank you both for joining me today.

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