Help desk support personnel in the healthcare industry have to provide support for doctors and medical staff who are making critical health decisions. However, employees, clients and systems are located throughout the hospital or dispersed across various geographic locations, and each support interaction must adhere to very strict security measures, especially when it comes to Personal Health Information (PHI).

How can your organization:

• Protect PHI and fulfill regulatory compliance requirements
• Support remote locations securely and cost-effectively
• Deploy specialists where they're needed quickly
• Prevent internal and external information security breaches
• Find a single solution that works with all systems

Centralize the Audit Trail & Increase Productivity

Bomgar helps healthcare organizations overcome these challenges with a unified remote support solution. Our appliance-based remote support model fulfills all the security, productivity and efficiency needs required by healthcare organizations.

We connect support staff to end users securely through firewalls, regardless of physical location or platform. And, Bomgar’s logging and recording capabilities provide remote support administrators a complete record of remote support activity.

Bomgar enables healthcare organizations to:

• Automate a secure, detailed audit trail for easier compliance
• Distribute specialists fluidly, regardless of location
• Support staff and remote offices without traveling on-site
• Achieve a stronger compliance posture with all data in house
• Replace multiple remote desktop control tools with a single solution

Save Money & Protect Sensitive Data

Bomgar equips healthcare services organizations with a secure, web-enabled remote support solution designed for a mobile, security-conscious business environment. With Bomgar, both internal support departments and IT services companies in the healthcare field are seeing results like these:

• Over $5,000 per day savings in support call costs
• Reduced support call resolution times by 75%
• Replaced multiple remote access tools with a single solution
• Simplified compliance with HIPAA and other regulations

Webcast: How Secure Are You?

How can you insure the security of your IT help desk processes? Download the webcast mp3 to find out how healthcare giant Humana uses Bomgar™ to simplify security and achieve compliant remote support.