With Bomgar, you can configure a number of messages for the customer you support. You also can choose to display a watermark on both the customer’s and the representative’s screen while the customer is in session.
Customer Agreement
Display a legal agreement, disclaimer or policy to end-users before they begin a support session.
Customer Greeting
The greeting welcomes your customer and requests him or her to wait for the next available support representative.
On Hold Message
Configure an on-hold message to display at specified intervals before the session begins.
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Orphaned Session & URL
If no technicians are available to help the customer, the orphaned session message alerts the customer, and the URL option can then redirect the end-user to a designated site.
Multiple Languages
Messages can display in each language available on your appliance. Bomgar currently supports German, English, Latin American Spanish, EU Spanish, EU French, Italian, Dutch, Brazilian Portuguese, EU Portuguese, Japanese, and Simplified Chinese.
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The full customer client is your end-users’ interface once a support session has begun. During the session, customers can chat with technicians, select which applications to share and send files through the customer client. Customers can also change the font size of the chat display.
A prominent red X button immediately stops screen sharing and disables any permissions the representative might have had; the customer can also choose to close the session entirely, uninstalling the software from his or her computer.
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