Multi-Platform Remote Support

Unified Remote Support for All Your Systems Wherever They Are

Bomgar offers the broadest platform support of any remote support solution. Bomgar supports unattended systems, as well as those with an end user present, and we include all supported platforms in the core product. This lets you resolve issues spanning multiple systems without creating multiple audit trails. Supporting everything with one solution speeds incident handling time and rep productivity.

Windows | Mac | Linux | SSH/Telnet | Unattended Systems | BlackBerry | Windows Mobile

Broad remote desktop support for Windows systems has always been a focus of ours. Bomgar offers deep Windows compatibility on both sides of the remote desktop support session. Support technicians can run Windows 2000 - Windows 7. Remote customers systems can be running Windows 95 - Windows 7.

Bomgar also includes remote access to unattended systems in the core product. This means you can access unattended remote desktops or backend servers running Server 2003 - 2008.

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Bomgar has supported Mac OS X since 2007. And, unlike some remote support solutions that stop with basic support, Bomgar offers largely the same functionality for Mac as it does for Windows.

Without Bomgar, support organizations must settle for patched-together solutions, limited functionality and awkward connection processes if they need to support a Mac outside the company firewall. With Bomgar, remote Mac support is integrated into all your other support systems and processes.

Remote desktop control of Mac OS X from Windows 7

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Customer System Requirements
Mac OS X 10.3 - 10.6

Technician System Requirements:
Mac OS X 10.4 - 10.6

More Information on Mac Support:
Using Bomgar for Remote Mac Support
Mac Support: Bomgar Feature Profile (pdf)

Offer Remote Support From Mac OS X

Support reps can also offer remote support from Mac OS X to any other platform Bomgar supports. Reps who run Mac can control Windows, Mac and Linux systems, or Windows Mobile and BlackBerry devices.

With Bomgar, your support technicians can:
• Support Macs over the Web without VPN
• Access attended or unattended Macs
• Remote control with no pre-installed client
• Fix one system while another reboots
• Access all systems involved in an issue

Bomgar's remote desktop control software for linux enables support technicians control remote computers over the internet or network. With Bomgar you can support remote desktops, backend servers, network devices, smartphones and systems in the field outside the network – all from one screen! And Bomgar works on Windows, Mac, Windows Mobile, BlackBerry and multiple Linux distros.

Remote desktop control of Ubuntu from Windows 7

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Bomgar’s Shell Jump feature support organizations can standardize remote support of switches, routers and network devices. Ensure only authorized users have access to support remote devices and maintain a detailed activity log, including videos of support sessions

Bomgar's virtual Command Shell puts the technician at the command line, without having to open a screen sharing session. The support rep can dig in and diagnose the problem without having to go through the extra steps required with the GUI.

Supporting Windows XP through Command Shell

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Through Bomgar's patent-pending Jump Technology, support technicians can gain remote desktop control of unattended computers and servers through firewalls. Bomgar's baked-in remote access software makes it the ideal solution for supporting servers, desktops, terminals, and Point of Sale systems.

And with Bomgar, you can install Jump remote access software agents on as many remote computers as necessary without having to purchase new licenses, enabling you to replace VNC, pcAnywhere and other legacy tools.

Access remote servers and unattended desktops

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Bomgar enables you to gain control of BlackBerry devices with no pre-installed client. Connect to the end-user no matter where they are located. Remote support of a BlackBerry smartphone is very similar to supporting a remote computer. With Bomgar, support technicians can:

• Chat with the customer and view the screen
• Control the BlackBerry keys and trackball
• View the smartphone system information [e.g., memory, battery life, software version, etc.]
• Control remote computers tethered to the BlackBerry smartphone
• Support BlackBerry devices using the BlackBerry Enterprise Server (BES) or Internet Service (BIS)

Remote control of BlackBerry Bold 9000 from Windows 7

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Bomgar enables you to gain control of Windows Mobile smartphones with no pre-installed client. Connect to the end-user no matter where they are located. Remote control of smartphones running Windows Mobile is very similar to supporting a remote computer. With Bomgar, support reps can:

• Chat with the customer and view the screen
• Use the mouse to control the keys and trackball
• View the smartphone system information [e.g., memory, battery life, software version, etc.]
• Control remote computers tethered to the Windows Mobile smartphone

Remote control of Windows Mobile from Windows 7

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